Return & Exchange Policy

We want you to feel fully confident when shopping with us. That’s why we offer a 90-day return window on all eligible items. If you’re not completely satisfied with your purchase, you have a full 90 days from the delivery date to request a return.

Returning Your Purchase

All eligible returns are free of charge. Follow the steps below to start your return:

1. Request Your Return

Contact us directly with your order number and the item(s) you wish to return. Our team will guide you through the process and provide all necessary instructions.
(No need to print anything.)

2. Prepare Your Package

  • Place the item in its original packaging

  • Include all accessories, components, or extras

  • Ensure it is securely packed to avoid damage during transit

3. Send It Back

Once your return is approved, you will receive return instructions. Simply drop off your package at the designated location and keep your receipt until the return has been processed.

Return Eligibility

To be eligible for a return, your item must meet all of the following conditions:

  • Unused, unaltered, and in like-new condition

  • Free of stains, marks, odors, or signs of wear

  • All accessories must be included

  • Returned in its original packaging

We reserve the right to refuse returns that do not meet these standards.

90-Day Return Window

You may request a return within 90 calendar days from the date your order was delivered.
Returns requested after 90 days cannot be accepted under any circumstances.

Refunds

Once we receive and inspect your returned item, you will be notified via email.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days

  • Keep in mind your bank or credit card provider may require additional time to post the refund

If more than 15 business days have passed since your refund approval and you have not received your funds, please contact us.

Refunds cover the returned item(s) only. Original shipping charges are non-refundable.

Exchanges

We do not offer direct item-for-item exchanges.
If you need a different product, size, or version, simply request a refund and place a new order.

Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right as quickly as possible.

Final Sale Items

Items marked as final sale, non-returnable, or purchased during special promotions or discount events are not eligible for returns or refunds.
By completing a purchase of discounted or final-sale items, you acknowledge and accept these conditions.

Need Help?

If you have any questions about our return process, eligibility, or your order, our customer support team is here to assist you.
Contact us at hello@handrelax.com